Forsta
Why Choose Forsta?
Choosing this is great if you want a comprehensive platform that blends customer experience, employee feedback, and market research all in one. It’s backed by industry leaders and offers tons of customization and analytics to really understand your audience.
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
Forsta Introduction
What is Forsta?
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.
How to use Forsta?
Visit website for more info
Why Choose Forsta?
Choosing this is great if you want a comprehensive platform that blends customer experience, employee feedback, and market research all in one. It’s backed by industry leaders and offers tons of customization and analytics to really understand your audience.
Forsta Features
Platform Basics
- ✓Performance Benchmarking
- ✓Reporting & Dashboards
- ✓Interoperability
Platform Content
- ✓Employee Pulse Surveys
- ✓Survey Customization
- ✓Goal and Challenge Creation
- ✓Science-based templates
Platform Additional Functionality
- ✓Employee Segmenting
- ✓Goal and Challenge Creation
- ✓Peer Recognition
- ✓Social Feedback Portal
Analytics
- ✓Customer Satisfaction (CSAT) Score
Customization
- ✓Multilanguage Support
- ✓Multiple Branding Support
- ✓Vertical-specific Solutions
Pricing
Forsta HX Essentials
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- ✓ Standard Surveys
- ✓ Digital Feedback
- ✓ Connectors
- ✓ Hierarchy Management
- ✓ Text Analytics
- ✓ Studio Dashboard
- ✓ ForstaGo Mobile App
- ✓ Action Management
- ✓ Frontline Innovation