Stonly
Why Choose Stonly?
Choosing this means you get an interactive knowledge platform that actually helps your team and customers get answers fast with step-by-step guides and AI-powered support, making customer service way easier.
Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step-by-step guidance.
Stonly Introdução
O que é Stonly?
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/
Como usar Stonly?
Stonly allows you to create guides, walkthroughs, checklists, and knowledge bases that adapt to each customer's needs. It provides agents with guidance to solve tickets and empowers customers to self-serve. The platform also uses data to surface the right content.
Por que escolher Stonly?
Choosing this means you get an interactive knowledge platform that actually helps your team and customers get answers fast with step-by-step guides and AI-powered support, making customer service way easier.
Stonly Recursos
Self-Service Experience
- ✓Knowledge Base
- ✓Searchable Articles
- ✓Mobile Optimization
- ✓Personalization
Self-Service Platform
- ✓Branding
- ✓Automation
- ✓Artificial Intelligence
- ✓Integrations
Knowledge Pages
- ✓Templates
- ✓Decision Trees
- ✓Content Editor
Knowledge Dissemination
- ✓Page Analytics
- ✓Permissions
- ✓Knowledge Sharing
- ✓Organization
FAQ
Preços
Starter
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- ✓ 30 Interactive guides w/ unlimited steps
- ✓ Stonly widget - embed and launch guides inside your app or website
- ✓ One custom knowledge base
- ✓ Color customization & branding