Verint Workforce Management
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
Verint Workforce Management Introduction
What is Verint Workforce Management?
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Using our solutions, Verint customers have achieved: - Lower costs by eliminating overstaffing and unnecessary overtime - Reduced attrition rates and increased employee engagement - Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere. It's time to reimagine Workforce Management. [Available Verint Workforce Management solutions: Professional for SMBs or Enterprise.] Are you looking for additional WFM capabilities for the back-office beyond traditional forecasting and scheduling? We’ve got you covered! Verint Back-Office Workforce Management suite of solutions helps improve speed, accuracy and efficiency of customer supporting, back-office functions by capturing real-time data to create visibility and control across teams and optimize the work, processes AND the workforce – both human and digital. Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.
How to use Verint Workforce Management?
Visit website for more info
Why Choose Verint Workforce Management?
Choosing this means simplifying your workforce management with a cloud-based tool that handles forecasting, scheduling, and performance. It’s great for scaling up or down and keeps your team connected with mobile options.
Verint Workforce Management Features
Platform
- ✓Integration APIs
- ✓User, Role, and Access Management
- ✓Performance
- ✓Reporting
- ✓Dashboards
Workforce Management Platform Features
- ✓Labor Forecasting
- ✓Shift Scheduling
- ✓Time & Attendance Tracking
- ✓Absence & Leave Management
- ✓Skills Management
- ✓Workforce Analytics
- ✓Self-Service Capabilities
- ✓Mobile Shift Scheduling
Workforce Management
- ✓Agent Availability
- ✓Shift Scheduling
Pricing
Enterprise
14% less expensive than the avg. Contact Center Workforce product https://www.g2.com/products/verint-workforce-management/reviews?filters%5Bcompany_segment%5D%5B%5D=181
