Aspect Workforce
Aspect Workforce is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.How do you position yourself against your competitors?Key Differentiators for Aspect Workforce:-Modern, Graphical User Interface-Multichannel Performance-Multi-skill Back Office Support-Forecasting Accuracy-Business Planning-Deployment Flexibility-Schedule Optimization-Schedule Validation-Real-time Adherence Monitoring-64 Bit Architecture-Employee Self-Service Empowers Agents
Aspect Workforce Introduction
What is Aspect Workforce?
Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Aspect Workforce assures you are staffing the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support anticipated customer contact volumes, create optimized staffing plans with unique schedules for each agent, and monitor staff performance and adherence in real-time throughout the working day, so staffing adjustments and other corrective actions can be taken immediately.
How to use Aspect Workforce?
Visit website for more info
Why Choose Aspect Workforce?
Choose this if you need a powerful contact center solution that nails forecasting, scheduling, and real-time tracking. It’s got a slick interface and tools that keep your agents productive and your customers happy.
Aspect Workforce Features
Workforce Management
- ✓Agent Availability
- ✓Skills Management
- ✓Shift Scheduling
- ✓Agent Self-Service
- ✓Mobile Access
Administration
- ✓Automation
- ✓Performance Analysis
- ✓Dashboards
- ✓Forecasting
- ✓Intraday Management
Pricing
Pricing information not available
