Freshdesk
Why Choose Freshdesk?
Choosing this is smart if you want a customer support software that’s easy to set up and helps you manage tickets efficiently. Freshdesk offers a clean interface and useful automation features that save your support team time and keep customers happy without much hassle.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.How do you position yourself against your competitors?Freshdesk has been at the forefront of innovating customer engagement for over a decade.Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.
Freshdesk Introduction
Qu'est-ce que c'est Freshdesk?
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
Comment utiliser Freshdesk?
Instructions d'utilisation non disponibles.
Pourquoi choisir Freshdesk?
Choosing this is smart if you want a customer support software that’s easy to set up and helps you manage tickets efficiently. Freshdesk offers a clean interface and useful automation features that save your support team time and keep customers happy without much hassle.
Freshdesk Caractéristiques
Platform
- ✓Customization
- ✓User, Role, and Access Management
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
Internal Use
- ✓Customization
Prix
FREE
Free forever plan
- ✓ Upto 2 agents
- ✓ Knowledge base
- ✓ Team collaboration
- ✓ Knowledge base
- ✓ Ticket trend report
- ✓ Ticket Dispatch
- ✓ Social Ticketing
- ✓ Data Center Location
- ✓ Email ticketing
Growth
Everything in FREE plus
- ✓ Automations