Gorgias
Why Choose Gorgias?
You should choose this if you're running an ecommerce biz and wanna handle all your customer support from one place. Gorgias makes life easier with automation and integrates smoothly with big platforms like Shopify, so your team can focus on what really matters – growing your store.
Helpdesk designed for e-commerce stores. Provide multichannel customer service from a single app. Gain productivity with automated responses to common requests.How do you position yourself against your competitors?Gorgias is a customer service platform uniquely built for the needs of ecommerce merchants. Our powerful helpdesk eliminates the need for multiple tools thanks to dozens of seamless integrations with top ecommerce apps like Shopify, BigCommerce, and Adobe Commerce. Boost your support team’s productivity and grow your business with Gorgias.
Gorgias Introducción
¿Qué es Gorgias?
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. Using cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores streamline the customer journey with omnichannel support, chat, Macros, Rules, support performance, and revenue statistics. Gorgias currently serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY. Gorgias is proud to be a certified B Corporation and is a leader in sustainable and equitable workplace practices.
Cómo usar Gorgias?
Gorgias centralizes customer support interactions from various channels into one platform. Users can automate responses with AI, manage orders, and track key metrics to improve customer experience.
¿Por qué elegir Gorgias?
You should choose this if you're running an ecommerce biz and wanna handle all your customer support from one place. Gorgias makes life easier with automation and integrates smoothly with big platforms like Shopify, so your team can focus on what really matters – growing your store.
Gorgias Características
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Self-Service Platform
- ✓Automation
- ✓Integrations
Communication
- ✓Pop-up Chat
- ✓Notifications
Process
- ✓Tickets
- ✓Macros
Channels
- ✓Social
¿Preguntas frecuentes?
Precios
Starter
Includes 50 tickets/mo, +$0.40 for each extra ticket
- ✓ Unlimited users
- ✓ Facebook & Instagram integrations
- ✓ Live chat & chat campaigns
- ✓ Macros and rules
- ✓ Add up to 150 integrations
- ✓ Satisfaction survey
- ✓ Voice & SMS (1 number)
- ✓ Self onboarding
- ✓ Shopify integration
- ✓ BigCommerce integration