Vivantio
Why Choose Vivantio?
Choosing this means getting a super flexible and scalable service management platform that really puts customer satisfaction first. It’s great for teams wanting to centralize all their service requests and boost efficiency across departments.
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.How do you position yourself against your competitors?Rooted in Service: Vivantio began as a service management organization, which means we're driven first and always by customer satisfaction -- ours and, by extension, yours.Centralized Service Teams: Bring all your service functions -- internal and external -- into a single platform. From customer support to HR, facilities management, IT, and even GRC -- every team that receives service requests, maintains a knowledge base, or offers a self-service portal can boost efficiency with Vivantio.Flexible & Configurable: Custom and conditional fields capture the information each team needs, while defined roles and permissions ensure your agents or technicians only see the information that's relevant to their role.Out-of-the-box and Custom Integrations: Immediately leverage one of our existing integrations, use our open API to create your own, or ask us to build a custom integration with your preferred tools.
Vivantio Introduction
What is Vivantio?
Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows across several departments including IT, operations and customer support. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable platform that empowers businesses to achieve service excellence. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. For more information, visit Vivantio.com.
How to use Vivantio?
Visit website for more info
Why Choose Vivantio?
Choosing this means getting a super flexible and scalable service management platform that really puts customer satisfaction first. It’s great for teams wanting to centralize all their service requests and boost efficiency across departments.
Vivantio Features
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
Communication Channels
- ✓Email to Case
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
Reporting
- ✓Dashboards
- ✓Time Tracking
Access & Usability
- ✓Self Service
Pricing
Feature-inclusive, fully configurable service platform
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license; 200 users - $69 / $104; 100 users - $78 / $118; 50 users - $83 / $125; 25 users - $91 / $137; 15 users - $95 / $143; 5 users - $99 / $149
- ✓ Unlimited configurable ticket types
- ✓ Task management
- ✓ Client, asset & knowledge management
- ✓ Customer SLAs
- ✓ Custom forms & fields
- ✓ Surveys
- ✓ Unlimited customer portals
- ✓ Portal widget builder