TheyDo
Why Choose TheyDo?
Choosing this means getting a journey management tool thatâs actually easy to use and helps your whole team stay aligned. It connects customer insights to business goals, supports live collaboration, and even offers expert coaching to make your CX efforts really count.
Manage journeys like you manage products. With TheyDo, experience-led teams (CX, UX, Research, Product) can manage all journeys in one place. Featuring a collaborative journey management experience, opportunity prioritization engine, and world-class support, TheyDo is cloud journey management software youâll want to use to manage and track customer experience from insight to implementation. Itâs not what your customers say, itâs what they do. How do you work experience-led? What sets TheyDo apart: - Create an interconnected source of truth for your entire experience organization to rely on - Only with TheyDo you can treat journey management like product management - In between bottom-up insights from research and feedback and top down-metrics like NPS, we believe you need a workflow from insight to implementation. - Complex matter like experience should be easy to navigate. TheyDoâs intuitive interface letâs everyone collaborate around the customer journey.How do you position yourself against your competitors?With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey.
TheyDo Introduction
What is TheyDo?
With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo helps you work journey-centric and put your customer at the heart of decision-making: đźď¸ Single source of truth - Centralize and connect your customer journeys in an organized âJourney Hierarchyâ, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem 𧊠Journey Management workflow - Standardize your way of working around customer journeys with flexible journey âBuilding Blocksâ, taking you from customer research > identified problem areas > prioritized solutions đŻ Goals - Visualize the connections between business needs and customer needs in one placeâwithin âGoalsâ see how every piece of the work rolls up into progress on your KPIs đ Classification - Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date đŹ Live collaboration - Collaborate on customer journeys without needing a workshop to do itâ Add viewers and contributors, tag, notify, comment, mention and share đ Expert coaching - Work through a customized success plan from our Journey Management coaches and hands on customer enablement team đ Enterprise-level data security - Donât worry about securityâTheyDo is ISO 27001 certified and privacy is of the utmost importance to us.
How to use TheyDo?
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Why Choose TheyDo?
Choosing this means getting a journey management tool thatâs actually easy to use and helps your whole team stay aligned. It connects customer insights to business goals, supports live collaboration, and even offers expert coaching to make your CX efforts really count.
TheyDo Features
Platform Basics
- âTemplates
- âExporting
- âMulti-user Access and Collaboration
- âMultiple Personas
- âData Analytics
Platform Data
- âJourney Reporting
- âTrends Reporting
- âDashboards
- âAdvanced Data Filtering
Platform Additional Functionality
- âJourney Mapping
- âIntegrations
Pricing
Mapping
- â 20 journeys
- â Journey AI (limited)
- â Unlimited users
- â Unlimited viewers