Name: Tensorpix
Brand: AI_TOOL
Availability: InStock

Question 1

Do you have a version that I can install on my computer and run locally?

Accepted Answer

We currently don't support on premise software installation. Our framework utilizes Deep Neural Networks that are very heavy on the computer resources. Because of that, one should have a powerful (and expensive) GPU card in order to run our software in reasonable time.

Question 2

How does your tool compare to Topaz Labs?

Accepted Answer

The biggest difference is that Topaz Labs is an offline software that you install on your computer, while TensorPix can be used through web browser. Because Topaz runs on your PC, it uses your hardware to process files. This becomes problematic if your PC isn't quite high-end (and most users don't have high-end computers). On the other side, TensorPix sends all processing to cloud which has access to powerful GPU hardware.

Question 3

How much of a quality improvement can I expect?

Accepted Answer

The rule of thumb is - the better the quality aspect you're trying to fix in the source, the better the enhancement. E.g. if the source has severe compresssion artifacts that obscure a lot of details, it's hard to expect much improvement.

Question 4

Can I cancel my subscription?

Accepted Answer

Of course! Visit your Billing page and click the 'Cancel plan' button to unsubscribe. Your current subscription plan will remain active until the end of current billing period. You won't lose any Credits if you cancel the subscription.

Question 5

Can I get free Credits?

Accepted Answer

When you sign up, you automatically receive a few free Credits. To get more free Credits, you can refer other people using your unique referral code. We also have special promos where we offer discounts and free Credits. If you subscribe to our newsletter, you'll be notified about these promos.

Question 6

Do you have a refund policy?

Accepted Answer

We can always refund the full purchase price if you don't use the purchased Credits. In case you have used some of the purchased Credits and you're not satisfied with the results, you can contact us and we'll see if we can return some of the used Credits. Unfortunately, we can't give you a money refund if some of the Credits have been used.

Question 7

What are Credits and how do they work?

Accepted Answer

In TensorPix, you spend Credits to do everything in our web app. How much credits you need to spend in order to enhance one video or image, depends on many factors: source resolution, framerate, duration… Every month, you get new set of Credits based on your subscription plan. Credits you don't use rollover to the next month, so you can still use them. All Credits are valid for one year after purchase.

Question 8

How long are Credits valid for?

Accepted Answer

Credits are valid for a period of 12 months from the moment you buy them. Each newly bought set of Credits have their own validity period.

Question 9

What payment methods do you accept?

Accepted Answer

We accept payments via credit or debit cards (Stripe payment provider) or via PayPal. Both are reputable companies with very high security standards.

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