SupportLogic
Why Choose SupportLogic?
You should choose this if you’re looking to boost your support team’s efficiency with AI that actually understands customer issues. It’s great for cutting down escalations and making sure the right cases get to the right engineers fast, saving time and headaches.
SupportLogic is a provider of AI (Artificial Intelligence) technology for Support Teams. Leveraging Natural Language Processing (NLP) and Machine Learning (ML) SupportLogic integrates with your CRM of choice to highlight your most pressing customer cases. Our customers see thousands of complex software cases logged through their support portal and SupportLogic allows them to practice a last-in-first out approach by comprehending what's in the ticket and placing the most critical issues in front of the right engineers. With SupportLogic organizations have been able to reduce their monthly escalations by 20% or more while increasing agent productivity by aligning cases with the right expertise.
SupportLogic Introduction
What is SupportLogic?
SupportLogic delivers the world's first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery, employee experience and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks and Rubrik transform their support organizations and evolve from reactive to proactive service delivery. To learn more, visit www.supportlogic.com
How to use SupportLogic?
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Why Choose SupportLogic?
You should choose this if you’re looking to boost your support team’s efficiency with AI that actually understands customer issues. It’s great for cutting down escalations and making sure the right cases get to the right engineers fast, saving time and headaches.
SupportLogic Features
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About SupportLogic
What Is SupportLogic?
SupportLogic delivers the world's first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery, employee experience and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks and Rubrik transform their support organizations and evolve from reactive to proactive service delivery. To learn more, visit www.supportlogic.com
Best For
- Teams evaluating Experience Management Software solutions