Sprinklr Service
Why Choose Sprinklr Service?
Choose this if you want a unified, AI-powered customer service platform that covers 30+ channels and gives real-time insights. It boosts agent productivity and customer experience while cutting down the need for multiple tools.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.How do you position yourself against your competitors?The foundational architecture of how Sprinklr Service is built is quite unique as compared to the cluttered CCaaS market. Taking off on social and digital channels, Sprinklr banks on its expertise in analyzing and listening to customers on all the new-age channels for over a decade – while all other incumbent players are catching up on these channels. And with the rapid digitalization and exponential data growth, this gets even complex with time.Sprinklr is built on a single code-base – leveraging the same unified data layer, AI and integrations across all its product suites and for all the clients.
Sprinklr Service Introduction
What is Sprinklr Service?
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.
How to use Sprinklr Service?
Visit website for more info
Why Choose Sprinklr Service?
Choose this if you want a unified, AI-powered customer service platform that covers 30+ channels and gives real-time insights. It boosts agent productivity and customer experience while cutting down the need for multiple tools.
Sprinklr Service Features
Process
- ✓Mentions
- ✓Tickets
- ✓Macros
Channels
- ✓Social
- ✓Live Chat
- ✓Phone
- ✓Text
- ✓Social
Insight
- ✓Surveys
- ✓Reporting
- ✓Visitor Activity
- ✓Help Desk
Administrative
- ✓Reporting & Dashboards
- ✓Agent Scheduling and Assignment
Pricing
Custom CCaaS Solution (Enterprise)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- ✓ Access to 30+ social and digital channels
- ✓ Unified contact center operations
- ✓ Premium contact center intelligence
- ✓ Premium Conversational AI and chatbots
- ✓ Workforce and quality management
- ✓ Community
- ✓ Access to premium product implementation and onboarding
- ✓ Access to professional digital transformation services