Name: Reviewly AI
Brand: AI_TOOL
Availability: InStock
Rating: 5

Question 1

How does Reviewly's free trial work?

Accepted Answer

During your trial, you will have full access to the entire Reviewly.ai platform, NO RESTRICTIONS. You will be able to set up your account and review your funnel, connect to Google for monitoring, use the Review and Response AI feature, implement white labeling, and connect to our integration partners with no limitations.

Question 2

What happens when my free trial ends?

Accepted Answer

At the end of your free trial, you will either be automatically rebilled or asked to pick a plan and enter your payment info to continue access, depending on the offer you used to join. You will no longer be able to access your Reviewly.ai account until you activate your subscription. You will not lose any Google reviews that have been collected during the free trial.

Question 3

Do you monitor or generate reviews outside of Google?

Accepted Answer

No, and this is intentional. With approximately 3/4 of all small business reviews being located on the Google Business profile we focus all our efforts there. Not only does it make everything simpler for you as a business owner to focus on where you should to be driving reviews, it also doesn’t confuse your customers in the review generation process.

Question 4

How do you collect feedback and reviews?

Accepted Answer

We use SMS text messaging to ask for feedback and collect reviews. Our Rapid Reviews process is simple and easy for both the owner and customer. You will be assigned a specific private number that connects to Reviewly.ai for this process ensuring the business owners personal information is not shared.

Question 5

How is Artificial Intelligence used in the review process?

Accepted Answer

We help the customer get started with a draft review which they can copy and paste that is specific to the business. They have the ability to then edit and personalize that as they post it to Google. When a new review is posted to Google, we text the business owner an alert sharing the new review. They then have the ability to generate a recommended response to that review via text message based on the keywords, rating, sentiment and more. If they like the response, the business owner can then post that review response right from their text message making it live on the Google Business Profile without ever needing to login.

Question 6

What should I do if I have questions during my trial period?

Accepted Answer

Anytime you have a question feel free to reach out to Support@Reviewly.ai or schedule a call with one of our reputation specialists.

Question 7

Which plan is right for me?

Accepted Answer

If you are not sure about which plan is right for you, you can book a call with one of our specialists for a customized presentation. Most of our customers select a plan based on the number of locations/clients they need. You can always add more locations/seats as your business grows or your agency scales. The more seats you require, the more you save as you reach volume pricing.

Question 8

How do I cancel my subscription?

Accepted Answer

To cancel your account, you can deactivate the account from the billing section of your dashboard without needing to speak to anyone or simply email Support@Reviewly.ai.

Question 9

What is your refund policy?

Accepted Answer

We do not offer refunds. If you cancel your plan before the next renewal cycle, you will maintain access to your account until the end of your subscription period.

Question 10

How secure is Reviewly.ai ?

Accepted Answer

We take your security very seriously: All access to Reviewly.ai is encrypted with SSL and we actively monitor all aspects of security. Our database is hosted on a private network, completely inaccessible from outside access and is protected by 2FA. Google My Business, Instagram, and Facebook are accessed using a technology called OAuth; which is highly secure and requires rigorous testing and standards by those platforms prior to allowing those connections. All Twilio account keys and credentials are stored in an encrypted manner and are not visible or able to be seen by anyone, including our dev team. Access to all 3rd Party Applications and APIs to start the feedback process require a secure connection and Admin or Location key that is unique to that specific account.

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