Q-Flow
Why Choose Q-Flow?
Choosing this means you get a full-on solution to manage customer journeys across all channels, digital or physical. It’s got everything from appointment scheduling to queue and workflow management, plus interaction handling. If you want to tailor customer experiences and streamline back-office ops, this is a solid pick.
Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and physical service channels, to the customer profile and current needs. The main modules providing this functionality are: • Q-Flow Appointment Management – delivers enterprise appointment scheduling, including self-service appointment management, agent-assisted or outbound booking, calendar capacity planning, resource allocation, and complete customer communications from scheduling until visit completion. • Q-Flow Queue Management – delivers in-store or digital customer flow management, skill-based, priority-based, or other rule-based customer routing and queuing, and customer-facing interfaces such as mobile applications, kiosk software, virtual lobby, video call management, and digital signage. • Q-Flow Workflow Management – provides business process management to back-office operations, including a workflow engine, skill-based task management, and SLA provisioning and monitoring. • Q-Flow Interaction Management – manages customer communication channels, handles incoming and outgoing messaging, free or moderated agent communications, controls semi-automated and fully-automated messaging, supports online forms and surveys, and more.
Q-Flow Introduction
What is Q-Flow?
Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and physical service channels, to the customer profile and current needs. The main modules providing this functionality are: • Q-Flow Appointment Management – delivers enterprise appointment scheduling, including self-service appointment management, agent-assisted or outbound booking, calendar capacity planning, resource allocation, and complete customer communications from scheduling until visit completion. • Q-Flow Queue Management – delivers in-store or digital customer flow management, skill-based, priority-based, or other rule-based customer routing and queuing, and customer-facing interfaces such as mobile applications, kiosk software, virtual lobby, video call management, and digital signage. • Q-Flow Workflow Management – provides business process management to back-office operations, including a workflow engine, skill-based task management, and SLA provisioning and monitoring. • Q-Flow Interaction Management – manages customer communication channels, handles incoming and outgoing messaging, free or moderated agent communications, controls semi-automated and fully-automated messaging, supports online forms and surveys, and more.
How to use Q-Flow?
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Why Choose Q-Flow?
Choosing this means you get a full-on solution to manage customer journeys across all channels, digital or physical. It’s got everything from appointment scheduling to queue and workflow management, plus interaction handling. If you want to tailor customer experiences and streamline back-office ops, this is a solid pick.
Q-Flow Features
Features
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Pricing
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About Q-Flow
What Is Q-Flow?
Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and physical service channels, to the customer profile and current needs. The main modules providing this functionality are: • Q-Flow Appointment Management – delivers enterprise appointment scheduling, including self-service appointment management, agent-assisted or outbound booking, calendar capacity planning, resource allocation, and complete customer communications from scheduling until visit completion. • Q-Flow Queue Management – delivers in-store or digital customer flow management, skill-based, priority-based, or other rule-based customer routing and queuing, and customer-facing interfaces such as mobile applications, kiosk software, virtual lobby, video call management, and digital signage. • Q-Flow Workflow Management – provides business process management to back-office operations, including a workflow engine, skill-based task management, and SLA provisioning and monitoring. • Q-Flow Interaction Management – manages customer communication channels, handles incoming and outgoing messaging, free or moderated agent communications, controls semi-automated and fully-automated messaging, supports online forms and surveys, and more.