Name: Organice
Brand: AI_TOOL
Availability: InStock

Question 1

How do you count active members?

Accepted Answer

We count the number of members in your Slack workspace. Guests and external members are not included to the pricing.

Question 2

How do the bot notifications work?

Accepted Answer

To build and keep always up-to-date org chart OrgaNice sends maximum 4 notifications asking to fill in missing profile data. Depending on the notifications frequency you set up, OrgaNice sends 2 personal notifications to Slack. If the member ignores the bot, it sends 2 emails. If the member still ignores the bot, on the next day OrgaNice sends a report to admins with the list of all people who didn’t fill in all fields. In this case admins can go to the org chart and fill in the missing data for them.

Question 3

What is a data completion page?

Accepted Answer

The Data Completion page displays the 'In progress' column at first. This indicates that the bot has not yet sent all the notifications, requesting members to fill in the required fields. People are still in the process of filling in all the necessary fields. Once the bot has sent all notifications, individuals who still have empty required fields will be moved to the 'Missing {field name}' column.

Question 4

Why can’t I edit other positions but mine on the org chart?

Accepted Answer

Regular Slack’s members can edit only their own positions. Admins can edit all positions. But admins can edit other admins only after Slack’s primary workspace owner logs in to OrgaNice. This is the rule of Slack.

Question 5

What is the difference between Slack’s workspace admins and OrgaNice’s admins?

Accepted Answer

Slack’s workspace admins have an access to settings page and can edit all positions on the org chart (including other admins once Slack’s primary workspace owner logs in to OrgaNice), do not receive a report with the list of members who didn’t fill in profile data, can configure profile fields in Slack. OrgaNice’s admins have an access to settings page and can edit all positions on the org chart (including other admins once Slack’s primary workspace owner logs in to OrgaNice), receive a report with the list of members who didn’t fill in profile data, cannot configure profile fields in Slack. If a person is both Slack's workspace admin and OrgaNice's admin they can do all of the above.

Question 6

Why can’t I edit my profile fields in Slack anymore?

Accepted Answer

In order to sync Slack’s profile data and the data on the org chart, OrgaNice needs Slack’s profile fields to be in API data source instead of User-edited. After User-edited data source is changed to API data source you will be able to change your profile information only on the org chart. After you change it on the org chart, it will change in Slack as well.

Question 7

What will happen to subordinates if I delete a manager?

Accepted Answer

If you delete a manager who has subordinates on the org chart, those subordinates will be deleted from the org chart as well. Deleted people from the org chart can be found on Data completion page.

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