LiveAgent
Why Choose LiveAgent?
This might be worth considering if you need a customer support tool, but since details are missing, it’s best to look into what features it offers before deciding.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.How do you position yourself against your competitors?- Exceptional free 24/7 customer support- Most reviewed and highest rated help desk for SMB in 2024- 3-in-1: combines all communication channels in 1 affordable package- Available as an on-premise license as well- Competitive, startup-friendly pricing
LiveAgent Introduction
What is LiveAgent?
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
How to use LiveAgent?
Visit website for more info
Why Choose LiveAgent?
This might be worth considering if you need a customer support tool, but since details are missing, it’s best to look into what features it offers before deciding.
LiveAgent Features
Platform
- ✓Customization
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
Communication Channels
- ✓Customer Portal
- ✓Email to Case
- ✓Live Chat Support
- ✓Social Media Integration
Internal Use
- ✓Customization
Pricing
Small
E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
- ✓ Unlimited ticket history