Name: Indexbox
Brand: AI_TOOL
Availability: InStock

Question 1

How can I buy a premium subscription?

Accepted Answer

Choose the plan that suits you and click Subscribe :)

Question 2

I bought a premium subscription. How can I access the data?

Accepted Answer

Your subscription is already active and assigned to the email address you specified when placing your order. Use this email to create a new account on the platform or log into an existing account.

Question 3

How can I download reports, datasets and dashboards for free?

Accepted Answer

You can download files -- reports, datasets and dashboards -- within the limits of your subscription plan. Click the Download button, and you can find the requested file here, in a few seconds.

Question 4

How can I download reports, datasets and dashboards for credits?

Accepted Answer

You can use credits to download extra reports (.docx), datasets (.xlsx) and dashboards (.pptx). The download option is only available if you have an active premium subscription.

Question 5

How many credits do I need to download reports, datasets and dashboards?

Accepted Answer

DATASET (.xlsx): 20 credits, DASHBOARD (.pptx): 50 credits, REPORT (.docx): 70 credits

Question 6

How can I buy credits?

Accepted Answer

You can buy credits by clicking "Buy credits" here. The minimum purchase is 150 credits ($300).

Question 7

How much do credits cost?

Accepted Answer

1 credit costs $2. Credits are valid for 365 days/1 year from the day of purchase. All payments are non-refundable.

Question 8

What happens to my credits when my subscription ends?

Accepted Answer

Your credits will be available for 365 days. You can only use them if you have an active premium subscription. You will need to subscribe again.

Question 9

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time and keep access to our tools until the end of the paid period. Click on: Room> Manage Subscription > Cancel Subscription. Here is a link https://app.indexbox.io/room#subscriptions. All payments are non-refundable.

Question 10

Can I get a refund?

Accepted Answer

Unfortunately no. Due to the nature of the services provided, all payments are non-refundable.

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