Incident IQ
Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.How do you position yourself against your competitors?Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways:1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.
Incident IQ Introduction
What is Incident IQ?
Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!
How to use Incident IQ?
Visit website for more info
Why Choose Incident IQ?
Choosing this means going with a tech support platform built just for K-12 schools. It’s designed to make IT support simple and effective, helping educators and staff get tech help fast.
Incident IQ Features
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Workflow
- ✓Attachments/Screencasts
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
- ✓Knowledge Base/Ticket Integration
Reporting
- ✓Dashboards
- ✓Time Tracking
- ✓Surveys
Access & Usability
- ✓Mobile
- ✓Self Service
- ✓Active Directory
Asset Inventory
- ✓Hardware Asset Inventory
Pricing
Small-Business
16% more expensive than the avg. School Management product https://www.g2.com/products/incident-iq/reviews?filters%5Bcompany_segment%5D%5B%5D=179
Mid-Market
31% less expensive than the avg. School Management product https://www.g2.com/products/incident-iq/reviews?filters%5Bcompany_segment%5D%5B%5D=180
Enterprise
26% more expensive than the avg. School Management product https://www.g2.com/products/incident-iq/reviews?filters%5Bcompany_segment%5D%5B%5D=181
