Helpwise
Why Choose Helpwise?
Choosing this means you get a powerful shared inbox that handles emails, social media, chats, and more all in one place. It’s great for teams who wanna ditch shared logins and work smarter with collaboration tools, automation, and solid reporting. Plus, it’s priced right for small and medium businesses, so you get a lot without breaking the bank.
Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc.How do you position yourself against your competitors?Helpwise allows customer focus teams to convert customer queries to customer delight.It serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform.Using Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! With Helpwise, companies can create Knowledgebases and chatbots as well provide faster and better support to their customers.Helpwise not only helps you make your customers happy but your team members happy as well with the range of collaboration features available for your team to use.A Happy team means happier customers, a higher NPS & CSAT.Helpwise is uniquely positioned to cater to all customer support needs of Small & Medium-sized enterprises and is competitively priced with prices starting at $12 per user/per month.
Helpwise Introduction
What is Helpwise?
Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.
How to use Helpwise?
Visit website for more info
Why Choose Helpwise?
Choosing this means you get a powerful shared inbox that handles emails, social media, chats, and more all in one place. It’s great for teams who wanna ditch shared logins and work smarter with collaboration tools, automation, and solid reporting. Plus, it’s priced right for small and medium businesses, so you get a lot without breaking the bank.
Helpwise Features
Design
- ✓Personalization
Productivity Tools
- ✓Notes
- ✓Internal Discussion
- ✓Assignments and Tasks
- ✓Workflows
- ✓Templates
- ✓Integrations
- ✓Tagging System
Analytics
- ✓Trends
- ✓Performance Tracking
- ✓Email Tracking
Inbox Tools
- ✓Unified Inbox
- ✓Filters
- ✓Notifications
Software Options
- ✓Mobile Application
Pricing
Standard
- ✓ 5 Shared Inboxes (Email & Facebook Only)
- ✓ Minimum 2, Maximum 10 users
- ✓ 3 Automation Rules
- ✓ 10 Saved Replies
- ✓ Standard Integrations
- ✓ Auto Assignment (Rule Based)
- ✓ 1 Hosted Help Center
- ✓ Standard Analytics
- ✓ 1 Personal Email inbox per user
- ✓ Standard Integrations