Glia
Why Choose Glia?
Choose this if you want a contact center tech that really gets the financial industry and makes customer service smooth and fast. Glia’s got all the tools to help your team work smarter, not harder, with live chat, video, and AI-powered automation that actually helps instead of complicates things.
AI Contact Center Software for unified digital and voice customer experience.
Glia Introduction
What is Glia?
Glia provides AI Contact Center Software Solutions designed to upgrade customer experience by automating, assisting, and analyzing every interaction across digital and voice channels with one unified platform. It aims to help organizations build a cost-efficiency powerhouse for the AI era, offering solutions for various industries like banking, healthcare, credit unions, and insurance, and for different roles within a contact center (customers, managers, agents, executives). The platform features a unique 'Priceless Pricing™' model that offers unlimited usage without per-minute, per-seat, or per-token fees.
How to use Glia?
Glia's platform unifies AI and human agents to enhance customer interactions across digital and voice channels. Users leverage AI Virtual Assistants for self-service, AI CoPilots for agents, AI-driven insights for managers and executives, and intelligent routing to optimize customer journeys. The system integrates with existing tech ecosystems to provide a ChannelLess® experience, allowing organizations to automate, assist, and analyze interactions.
Why Choose Glia?
Choose this if you want a contact center tech that really gets the financial industry and makes customer service smooth and fast. Glia’s got all the tools to help your team work smarter, not harder, with live chat, video, and AI-powered automation that actually helps instead of complicates things.
Glia Features
Digital Customer Service Platforms
- ✓AI Virtual Assistants for automated customer self-service
- ✓AI CoPilots for agents (coaching, workflow automations, wrap-ups)
- ✓AI-driven Insights, Analysis, and Automation for managers
- ✓AI-Powered performance management tools for executives
- ✓Intelligent Voice (Automate Interactions, Agent CoPilots, Predictive Routing & Transfers, Cognitive Quality Management, AI-Powered Forecasting)
- ✓Intelligent Digital (AI Self-Service & Agent Assist, High-Touch Interactions, Next-Gen Messaging)
- ✓ChannelLess® Architecture
- ✓Intelligent Reporting & Insights
- ✓Security & Compliance (HIPAA-compliant)
FAQ?
Pricing
Priceless Pricing™
A new way to pay with one fixed price, unlimited usage, all the power of AI, and no seat limits. Pricing tiers are based on organizational needs, not minutes, transcripts, or agents.
About Glia
What Is Glia?
Glia provides AI Contact Center Software Solutions designed to upgrade customer experience by automating, assisting, and analyzing every interaction across digital and voice channels with one unified platform. It aims to help organizations build a cost-efficiency powerhouse for the AI era, offering solutions for various industries like banking, healthcare, credit unions, and insurance, and for different roles within a contact center (customers, managers, agents, executives). The platform features a unique 'Priceless Pricing™' model that offers unlimited usage without per-minute, per-seat, or per-token fees.