Aiwo
Why Choose Aiwo?
Choosing this is smart if you wanna get real-time insights from tons of customer data and understand what’s really going on with your contacts. It helps spot issues fast and lets you act smarter across your business.
Turn your data sources for leading with knowledge and better decision making. Utilize all documents and communication to profit and better business with Real-Time AI Qualitative Analytics. Unique Aiwo Aizait Service. Leading with knowledge 2.0 is here, today! Aiwo enables you to understand people and the narratives they produce in real-time from a large amount of qualitative data - what, how and why are people communicating. With Aizait, you can understand phenomena, trends, changes, and see how different themes and topics relate to each other. Aiwo's real-time natural language analysis provides the tools to develop products, services and employee experiences – understand and react to changes within and outside of your organization. Conduct continuous market research and develop your marketing communication using up-to-date data.
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Aiwo Introduction
What is Aiwo?
Real time analysis of customer contacts in all customer service channels. Visualize the cost of unnecessary customer contacts, identify ownership of issues, discover trends and understand which customer segments are affected. All data in one easy-to-use dashboard. Unique AI-powered analytics Expose the inefficiencies causing the growing number of customer contacts – usually rooted at the organisations’ operational and system level, not in customer service. Aiwo is able to identify cost and value driving contacts, connect them to relevant issues and assign them to the correct business unit. Having this visibility gives you the opportunity to make faster and more focused improvements. Aiwo’s unique customer contact analysis is based on the academic theory of failure demand and native language analysis. Drive value across different roles and functions Aiwo’s real time dashboard allows you to build custom views according to the roles of your organisation. Users can easily filter or break down data according to their needs – business unit, service, segment, channel or even single messages. Enrich you own CRM or BI data through Aiwo export API.
How to use Aiwo?
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Why Choose Aiwo?
Choosing this is smart if you wanna get real-time insights from tons of customer data and understand what’s really going on with your contacts. It helps spot issues fast and lets you act smarter across your business.
Aiwo Features
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